Refund and Cancellation Policy

Last updated: October 13, 2026

This policy explains how to contact TECHPIGEON (SMC-PRIVATE) LIMITED (doing business as Novus Sparks SI) about cancelling an order or requesting a refund for training, hosting, domain registration, or software services.

Cancelling an order

If you need to cancel an order, contact us as soon as possible using the details below and include your name, order reference, and the service concerned. We will review the request based on the service status, any work or access already provided, and applicable law.

Some services, such as domain registrations, may involve third-party registries or providers and may not be reversible after registration or activation. Any applicable provider charges or restrictions will be considered when reviewing a request.

Refund requests

To request a refund, contact us with your order reference and a description of the issue. We will review the circumstances and respond about the available resolution. Where a service has not been supplied as agreed, we will assess the request and any remedy in accordance with the order terms and applicable law.

Approved refunds will be returned using the original payment method where practicable. The time it takes for a credit to appear may depend on the payment provider or bank.

Contact

For cancellation or refund requests, contact TECHPIGEON (SMC-PRIVATE) LIMITED:

• Address: St 109, G-7/4, Islamabad, 44000, Pakistan
• Phone: 0345 5547849
• Email: support@techpigeon.org